Refund Policy

For plans, a full refund will be issued if Gearpoint Solutions has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 60 days, the fees for the Subscription Service will not be refundable. However, after 60 days of purchase of Plan, no refund shall be made by Gearpoint Solutions.

Notwithstanding this Gearpoint Solutions may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with Gearpoint Solutions.

On the specific request of the subscriber Gearpoint Solutions may process the refund in some other account subject to submission of such documents/information as may be asked by Gearpoint Solutions for the said purpose. For incident based plans, you will be eligible for refund when any of the following criterions are met: You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active. The issue is out of scope for the particular plan 15 days have not passed after the issue was last worked upon by an Gearpoint Solutions technician